Case Study:

Why Boston Retail Solutions Recommends Visitor Queue

About Boston Retail Solutions

For more than 30 years, Boston Retail Solutions has been providing a seamless barricade and in-store graphic experience for our clients. What started as a small barricade company for a handful of malls has grown into a comprehensive process to help solve all retail store design needs nationwide for national retail brands, malls, airports, and general contractors.


HeadquartersVero Beach, Florida

Employee Count51-200

Adam Acosta

Director of Marketing

How they use our system

At Visitor Queue, you are able to filter or create reports based on specific criteria which can be essential to larger sales teams.

Based on the type of visitor and their activity they are assigned to a salesperson to further investigate the opportunity.

This allows businesses to track all their analytics and ensures their team doesn’t miss any opportunities.

What was missing?

As many of our clients have expressed before, they were in need of discovering who is visiting their site and what they are doing on their site. When we asked Adam, he told a similar story.

Intelligence to who was hitting our site and not engaging with forms or chat.

Allowing your sales team access to this information is game changing as they can now follow up with warm leads and close more deals.

What’s your favorite thing about Visitor Queue?

The daily reports of the previous day’s activity.

We are all so busy, using multiple different tools, and sometimes you don’t have time to go into every tool. Which is why we bring the data to you!

How did you find us?

A colleague recommended it, he used it at his previous company.

We love hearing that our clients enjoy using us so much that they will bring our tool to different companies!

Would you recommend Visitor Queue to others?


Great to hear, Adam! You’ve been a great client to have onboard!

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