Visitor Queue – Privacy Policy

Last Updated: May 25th, 2018

Thank you for visiting our website. Please review the Privacy Policy.

This website is operated by Visitor Queue Inc. an Ontario Incorporation.

Throughout the site, the terms "we", "us" and "our" refer to Visitor Queue. Visitor Queue offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of the policies stated in this Privacy Policy.

By visiting our site and using our application you engage in our "Service" and agree to the terms in this Privacy Policy. Please refer to this policy to determine what information we collect on you, how we use it, and what your rights and choices are.

What info do we collect?

Provided by you:

  • Full Name
  • Website
  • Email
  • Company Name
  • Financial information for transactional purposes

Automatically:

  • Job Title
  • Demographic information
  • Pages visited
  • Phone Number
  • Time and date of visits
  • Name associated with IP Address
  • Domain associated with IP Address
  • Medium and source from which traffic came to a site

Additional information we may view or collect is all applicable information provided by Google when you authorize the access of your Google account, and further your Google Analytics account access information. This information is only used for the sole purpose of our Service and providing you the agreed upon Service.

The collection of this information falls under the lawful basis of legitimate interest.

You have the right to be forgotten where you can request that we delete all of the personal information we have about you.

You can review the information Visitor Queue has about you, perform your right to be forgotten and request “Do Not Sell My Personal Information”: here.

What do we use your info for?

All information that we collect is used for several business purposes. The following are these purposes:

  • To provide you the agreed upon Service.
  • To improve the service that we provide you.
  • To process your payment for the Service.
  • To communicate with you through several channels.
  • To prevent fraud and to comply with the law.
  • To protect your information.
  • To keep internal records.
  • Other purposes as agreed upon by you at time of access to the information.

How do we collect data?

  • Google Analytics
  • CRM Tools
  • Web forms
  • Hunter.io
  • Fullcontact.com

Sale of the data you provide us to outside parties

In no way do we sell or trade the private client information you provide us to third parties. We do use trusted third-party providers to make our Service better as long as they have agreed to keep your information confidential.

Sale of personal data we acquire about consumers to our customers

As a part of our software, we have a service called Visitor Queue Contacts that provides our clients information about the employees at the companies that visit a website. Any consumer has the right to opt out of this and delete this data.

We process Personal Information about you as a data controller as described in this section, where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include: improving, maintaining, providing, and enhancing our technology, products and services; ensuring the security of the Services and our Website; and for our marketing activities.

Location

We store our data in Amazon Web Services (https://aws.amazon.com) data centres in Canada.

Amazon.com Inc., including Amazon Web Services Inc. is certified under EU-U.S. Privacy Shield framework.

Cookies and Tracking Technologies

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies.

Feedback and Information

Parts of our service may enable you to post or share feedback and information in multiple forms. When this information is posted, or shared it becomes public information which enables us to collect it for several different purposes.

Compliance

EU General Data Protection Regulation

Visitor Queue has a user base in the EU region, and we are committed to the EU’s General Data Protection Regulation. Our external Privacy Policy and internal Privacy Policy (for employees) are up-to-date regarding the General Data Protection Regulation concerns. All of our personnel are trained regarding privacy / General Data Protection Regulations.

Terms and Conditions

Along with this Privacy Policy, we also have a set of Terms and Conditions that should be reviewed before further use. The Terms and Conditions can be found at www.visitorqueue.com/terms.

Changes to Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services to you.

Contact Information

Questions about the Privacy Policy should be sent to us at team@visitorqueue.com.