Visitor Queue – Privacy Policy

Last Updated: March 6th, 2020

Thank you for visiting our website. Please review the Privacy Policy.

This website is operated by Visitor Queue Inc. an Ontario Incorporation.

Throughout the site, the terms "we", "us" and "our" refer to Visitor Queue. Visitor Queue offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of the policies stated in this Privacy Policy.

By visiting our site and using our application you engage in our "Service" and agree to the terms in this Privacy Policy. Please refer to this policy to determine what information we collect on you, how we use it, and what your rights and choices are.

What info do we collect?

Provided by you when signing up for our service:

  • First name
  • Last name
  • Website name(s)
  • Email
  • Company Name
  • Billing address
  • Financial information for transactional purposes

Information collected about your website visitors when you use our service:

  • IP address
  • Page(s) visited
  • Time spent on pages
  • Time of visit
  • Date of visit
  • Source of visit
  • Medium of visit
  • Keyword of visit
  • City of visit
  • Region of visit
  • Country of visit
  • Browser used and version of visit
  • Operating system used and version of visit
  • Organization name associated with IP Address
  • Domain associated with IP Address
  • Industry of company
  • Approximate employees of company
  • Year company was founded
  • Social media profile(s) of company
  • Phone number(s) of company
  • Headquarter address(es) of company
  • Company overview
  • Key employee(s) first name
  • Key employee(s) last name
  • Key employee(s) position
  • Key employee(s) email
  • Key employee(s) phone number
  • Key employee(s) social media profile(s)
  • Key employee(s) profile picture
  • Key employee(s) geographic location (city, region, country)

The collection of this information falls under the lawful basis of legitimate interest.

You have the right to be forgotten where you can request that we delete all of the personal information we have about you.

You can review the information Visitor Queue has about you, perform your right to be forgotten and request “Do Not Sell My Personal Information”: here.

What do we use your info for?

All information that we collect is used for business purposes. The following are these purposes:

  • To provide you the agreed upon Service.
  • To improve the service that we provide you.
  • To process your payment for the Service.
  • To communicate with you through several channels.
  • To prevent fraud and to comply with the law.
  • To protect your information.
  • To keep internal records.
  • Other purposes as agreed upon by you at time of access to the information.

How do we collect data?

  • Google Analytics – website metrics
  • Visitor Queue Tracking Script – used to provide our service
  • agilecrm.com – our CRM, landing page, web form and email provider
  • Web forms – when filling out a contact form
  • Hunter.io – service that enriches our contact information
  • Zendesk.com – when starting a live chat
  • Calendly.com – when booking a demo
  • Fullcontact.com – service that enriches our company information

Sale of the data you provide us to outside parties

In no way do we sell or trade the private client information you provide us to third parties. We do use trusted third-party providers to make our Service better as long as they have agreed to keep your information confidential.

Sale of personal data we acquire about consumers to our customers

As a part of our software, we have a service called Visitor Queue Contacts that provides our clients information about the employees at the companies that visit a website. Any consumer has the right to opt out of this and delete this data.

We process Personal Information about you as a data controller as described in this section, where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include improving, maintaining, providing, and enhancing our technology, products and services; ensuring the security of the Services and our Website; and for our marketing activities.

Location

We store our data in Amazon Web Services (https://aws.amazon.com) data centres in Canada.

Amazon.com Inc., including Amazon Web Services Inc. is certified under EU-U.S. Privacy Shield framework.

Cookies and Tracking Technologies

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies.

Feedback and Information

Parts of our service may enable you to post or share feedback and information in multiple forms. When this information is posted, or shared it becomes public information which enables us to collect it for several different purposes.

Compliance

EU General Data Protection Regulation

Visitor Queue has a user base in the EU region, and we are committed to the EU’s General Data Protection Regulation.

California Consumer Privacy Act (CCPA)

Visitor Queue holds information related to California residents and is committed to meeting the California Consumer Privacy Act’s (CCPA) regulations around data security and privacy.

Our external Privacy Policy and internal Privacy Policy (for employees) are up to date in relation to both of these. All of our personnel are trained regarding privacy and data protection regulations. Read more.

Terms and Conditions

Along with this Privacy Policy, we also have a set of Terms and Conditions that should be reviewed before further use. The Terms and Conditions can be found at www.visitorqueue.com/terms.

Changes to Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our service is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services to you.

Contact Information

Questions about the Privacy Policy should be sent to us at privacy@visitorqueue.com.