Visitor Queue & General Data Protection Regulation (GDPR)

Visitor Queue has hundreds of clients within the European Union (EU). With the launch of the General Data Protection Regulation (GDPR) Visitor Queue was forced to make several changes to become and remain GDPR compliant.

Actions Taken by Visitor Queue to Ensure GDPR Compliancy

There are many steps required to become GDPR compliant. Here are the main actions taken by Visitor Queue to ensure GDPR compliancy:

  • Modifications to both our Terms of Service and Privacy Policy to now state what data we collect, what the data is used for, which systems it is shared with, where our data is located, our basis for collecting data etc. This information is easily accessible and easy to navigate via built in menus.
  • We have trained our internal staff on GDPR and data security best practices and have regularly scheduled training to ensure all employees are up to date.
  • We have drafted internal response plans to any data breaches. Further, we have internal documentation for how data flows throughout our system and organizations.
  • We have a Data Processing Agreement (DPA) that can be accessed at any time by emailing privacy@visitorqueue.com.
  • We have ensured that all of our partners are GDPR complaint and follow best practices when handling data. We continue to vet our existing vendors with any changes they make and new vendors when they are brought on.
  • Any individual in the EU and beyond can request access to their information and request that any part of it is deleted in a timely manner. More information regarding this can be found here.

Visitor Queue is dedicated to maintaining our GDPR compliance

Any and all information collected by Visitor Queue is compliant with GDPR legislation. Visitor Queue is a trusted partner of Google Analytics and obtains most of its data from Google Analytics in order to provide you with the companies that view your website. The data obtained from Google Analytics is enriched via LinkedIn, Full Contact, and Hunter. Visitor Queue uses this enriched data and displays it in an accessible and easy to navigate dashboard where you can utilize all our integrations in order to benefit your business. All information provided by Visitor Queue is public record and publicly accessible at all times.

Your Company’s GDPR compliance with Visitor Queue

In order to remain GDPR compliant while using Visitor Queue, we recommend that you are forthcoming and state your use of Visitor Queue where you would state your use of Google Analytics and other data collection practices (ex. Cookies).

GDPR Compliance with Other Lead Generation Efforts

As your business grows and you expand to utilize additional lead generation efforts, you’ll need to ensure they remain GDPR compliant. Read this article to see how to make all of your lead generation efforts GDPR compliant.